Return and Refund Policy

Thank you for shopping with Al Ikhlas Collection. We want you to love your purchase, and we are here to help if something is not right.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition
  • Item must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Worn or washed items
  • Items damaged by customer use
  • Sale or clearance items (if marked final sale)

How to Request a Return

To start a return, please contact us at:

Email: alikhlascollection3@gmail.com

Please include:

  • Order number
  • Reason for return
  • Photo of the item (if damaged or incorrect)

Once your return is approved, we will provide instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status.

  • If approved, your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account

Shipping fees are non-refundable.

Exchanges

We currently offer exchanges based on product availability. If you need a different size or color, contact us and we will help you.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can resolve the issue quickly.

Shipping for Returns

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

United States & Canada Orders

This policy applies to all orders shipped within the United States and Canada.